Team Member and Staff Interactions

So if PLM is such a great tool, there must be some very involved staff working for the website, making sure that the users have everything they need and feel welcome, right? Absolutely. The staff is more involved (on a personal level) than any other social network I've been a part of, and this is fitting, considering the delicate nature of the communication that takes place between users. One pretty basic example of this kind of interaction is in the forums, and while at first glance, they look like pretty automatic or generated welcome messages, they later begin to address specific patients' comments and questions.

In the photo above, Liz is a moderator simply introducing herself, making her presence known, and offering to answer any questions - but I thought to myself, "okay, thanks, but are you a real person?" Well, I found out as I scrolled down that yes, she is real, and there are more of them like her...

One user, Tory, posts about her worsening medical situation, and a moderator replies personally, letting us (and Tory) known that they're there for us.